Take hospitality tech solutions to the next level with LOKE’s expert customer retention engine!

LOKE is the all-in-one personalisation engine that transforms the way hospitality businesses engage with their customers.

Because an engaged customer is a loyal customer, we have spent the last 10 years building, testing, and refining the technology behind the making of powerful retention mechanics. By truly understanding your audience and your business, LOKE helps you create meaningful and lasting relationships with your customers. 

HOW DO WE DO IT?

LOKE fully digitises and centralises all your transactions to extract data that is used to personalise, enhance, and maximise your customers’ experience.

In other words, the good old order and payment solutions are still there to unify operational flows. That’s a given. But what LOKE does is use this technology as a data source to collect incredibly detailed intel, and design personalised loyalty mechanics built from insights.

Through in-depth knowledge about your customers and how they interact with your business, LOKE allows you to provide better services, which in turn deliver an extensive customer experience. The degree of personalisation offered to operators is granular:

You can decide to set offers applicable to all users across all sites, hyper-localise the experience for each venue, personalise the journey to specific categories or groups of customers and send bespoke offers to your most valued users – your pick!

By truly understanding your customers’ journey, and recognising that each customer is unique, LOKE provides the right content, rewards, and promotions, incentivising the target audience of your choosing to engage and spend more at your venue. 

These unique features are already a breakthrough in the world of hospitality tech solutions available in the marketplace today. But we not stop there! The team is currently working on releasing new features that will set the bar even higher and impose new standards when it comes to loyalty and CRM. Very exciting times, so stay tuned! More to come in the coming months…