LOKE, now integrating with Deliverect
LOKE kicks-off 2022 partnering with Deliverect! From now on, get the benefits of using our technology in an integrated fashion by removing third party devices and multi-step tasks. Streamline your day-to-day operations and free-up time!
LOKE is the all-in-one personalisation engine LOKE that transforms the way operators engage with their customers, using technology to unify operational flows. All data points feed into a marketing engine used to gather insights and create a fully personalised start to finish experience; from loyalty and marketing programmes to ordering and payment services.
Users can do it all from the comfort of their seat, whether at home or at a venue, while the technology also supports operators with promotional material and powerful customer retention mechanics.
WHAT WILL CHANGE IN 2022 AT LOKE
Moving into 2022, LOKE kicks-off its integration with Deliverect, the biggest provider addressing one of merchants' most critical challenges in the kitchen: having to deal with multiple providers, tablets and systems independently. Deliverect removes operational flow barriers by aggregating all online orders into existing POS. Thanks to that, venues can manage it all from one single device. A break-through solution that makes it easier for businesses and saves them a significant amount of time!
This proposition will perfectly complement LOKE's technology whose strength is to design solutions that are personalised to each merchant's needs, increasing the average order value and frequency of transactions. Indeed, it has been observed that when the full set of LOKE's personalised services is deployed, in other words, when payment channels and ordering are used together with sophisticated loyalty and marketing programmes, merchants see a significant increase in their customers' basket size and frequency of purchase. The 2021 LOKE data shows that on average when a loyalty and rewards scheme is implemented via the LOKE platform, loyal customers spend twice as much.
Thanks to in-depth knowledge about the customers and how they interact with each business, LOKE allows merchants to provide better services which in turn deliver a better customer experience. This is where LOKE creates its value proposition: by understanding customers’ journey and delivering personalised content, rewards and promotions, incentivising customers to engage and spend more!
This winning combination between LOKE's and Deliverect's technologies will simplify operations for their current and future operators and allow them to benefit from all solutions in an integrated fashion. Orders will be incorporated into the merchants' own POS as well as all delivery channels, and every existing online and third-party channel will be aggregated. This will allow orders to be both tracked from the POS and directly pushed to the kitchen from a centralised system. And it will be merged together with all LOKE’s payment and loyalty tools, personalised to each merchant. As a result, businesses will have a much better overview over what's happening at their venues, as explained by LOKE's CEO and Co-Founder Matt Khoury:
“We are thrilled about LOKE’s integration with Deliverect. This provides hospitality merchants the ability to have a market leading loyalty, ordering and marketing platform fully integrated into the point of sale. The industry does not want to completely remove the service element but to enhance it. And this is why LOKE has become so popular, as our objective is to understand the customer through their preferred payment methods whilst enhancing their experience to their favourite brand.”
Coming together with Deliverect is a big step forward as LOKE continues its expansion globally. Merchants across all geographies will see their operations significantly streamlined and will keep benefiting from the LOKE technology, only in an integrated manner, managing everything from one single system. Zhong Xu, Deliverect's CEO and Co-Founder concludes:
“LOKE has been an engaged and proactive partner to work with. It’s great partnering up with this team, that is always on hand to help make sure their customers have the best possible experience. With the Deliverect and LOKE integration, we are looking forward to contributing to this experience!”
Please note that this integration requires a subscription to both LOKE and Deliverect.
To start the integration and get your business set-up now, reach out to support@loke.global or use LOKE's direct line +44 333 339 9232.
