Perth’s Small’s Bar is leading the way in revolutionising how customers experience great hospitality. Despite the name, Small’s Bar is big, seating up to 250 people and big on ideas by becoming a cashless experience where patrons need not leave their seat, or wait to be served to get that next drink on the way to the table.
Small’s Bar contacted LOKE with the problem “How do we improve wait times, maintain our focus on customer experience and introduce technology into our service and reward our customers for their loyalty?”
The solution? The Small’s Bar app allows customers to walk into the bar, take a seat, order directly to the table without waiting for service, still have the customer service experience when the wait staff delivers the drinks to the table. Every order via the app is rewarded via LOKE’s customisable loyalty program and provides valuable information to the owners on what customers like, how often they are coming, spending per visit and what marketing activities they respond to.
The outcome? Customers love it, service has improved and the business is thriving.
All the proof you need is to drop into Small’s Bar and experience the app for yourself. Located at Eaton Fair Shopping Centre, Small’s Bar is the perfect example of forward thinking hospitality operators who have harnessed the technology available to them to improve their product.
A loyalty and rewards program helps boosts ROI simply because it encourages customers to spend more because there is trust between the business and customer. LOKE’s loyalty and reward program can boost basket size by 25% and increase return visitation by 3 times.
The Small’s bar app has allowed them to build their business through minimising wait times, using data to create more effective methods of communication and taken the hassle pulling out your wallet.
Why not beat the queue at Small’s Bar AND earn loyalty rewards at the same time! All you need to do is download the Small’s Bar app today so that you can enjoy the Small’s dining experience even more. To use the app, simply download it onto your Apple or Android device and follow the simple steps. Earn 1 bonus point for every $1 spent! Once you get to 100 points you can cash it in for $10 credit!
