Many hospitality operators are opening new stores during lockdown. This success was achieved by shifting the perception of what hospitality means. Gone are the days when simply having a storefront was the core decision to mitigate risk. We have all heard the saying ‘location, location, location!’.

When I started at LOKE some 6 years ago the job of the Client Services team was largely to help convince and bring merchants on the journey of digitisation.

There was still a perception in the market that customers did not want to add credit cards to mobile devices and that technology negatively disrupted the traditional hospitality experience. The benefits of the LOKE product back then, Loyalty and Marketing, were enough to bring early adapters onboard and start seeing the change, but we still faced objections day in day out.

LOKE’s year in review is an honest, heartwarming account of the pandemic that brought us to our knees, the passion and determination that lead us to innovate, refocus and adapt our business model - enabling us to assist the hospitality industry in their time of need, and from this, bounce back stronger than ever before. Get the inside scoop on each of LOKE’s departments as our founders and staff look back on the unforgettable year that was 2020.

Are you looking for commission free collection and delivery for your Cafe, Restaurant, Bar or Pub during lockdown? LOKE helps thousands of operators globally increase revenue. LOKE can get you live and taking orders in 24 hours!

Prepare your COVID-Safe customer experience with LOKE's leading ordering, payment and loyalty platform

With restrictions due to be lifted for the hospitality industry in Victoria on November 1st, now is the time to prepare your COVID safe customer experience. Get contactless ordering, payments and table service available at your venue/s within 30 minutes of signing up!

We are offering all Victorian businesses free setup, no contracts and no commitment to help you get ready for trading by November 1st!