LOKE is the all-in-one personalisation engine that transforms the way hospitality businesses engage with their customers.
LOKE kicks-off 2022 partnering with Deliverect! From now on, get the benefits of using our technology in an integrated fashion by removing third party devices and multi-step tasks. Streamline your day-to-day operations and free-up time!
A few weeks ago, we were thrilled to host Toby Smith, City Pub Group's Chief Operating Officer and Michael Toon, Comptoir Group's Financial Director at the LOKE Seminar on the occasion of “Restaurant & Takeaway Innovation Expo” in London.
Hosted by Rachel, LOKE's Head of Growth, our two customers together with our co-Founder Matt Khoury discussed a very timely topic: how to fuel growth in a challenging environment, post COVID, addressing the role of technology.
During this difficult time, LOKE is investing in clients by removing sign up fees and ongoing monthly costs to support the local hospitality and retail industry pivot to a takeaway model.
We are deploying delivery (with or without drivers) and click & collect technology for operators to sustain revenue and staff. In doing so we have removed contract periods and licensing fees, whilst providing ~80% cheaper rates than aggregators like Deliveroo or UberEats.
At Alowishus Delicious, they have made it their mission to create community everyday and grow meaningful, lasting relationships with their staff, suppliers and of course, their customers. Giving back is a big part of their business.
LOKE welcomed Alowishus Delicious in November 2018, within a few months their app has been downloaded thousands of times with a 4.9 rating on both the App Store and Google Play Store.
As with a growing number of hospitality providers Alowishus is no longer simply a pay at counter business with 50% of all app transactions coming from pre-orders — changing the way their customers interact with the business.
The in app rewards system strengthens the bond between Alowishus and their customers, even when they are not in the store. The Alowishus team have successfully created customer journeys through LOKE’s web hooks — focusing on marketing efforts to be more effective, more direct and provide a greater return to the business.
LOKE’s loyalty and rewards program is a powerful tool that provides a clear measure of ROI (return on investment) by offering a link between in-store payments and ordering to loyalty and a host of other clever marketing features.
Check out the Alowishus app landing page for a taste of the way this savvy business encourages new and existing customers to become a member.
They encourage their members to use the Alowishus Delicious app every time they make a purchase by earning 10 points for every dollar spent with access to exclusive rewards and experiences.
Powered by LOKE.
Written by Sonita Asahak
Gelato Messina pioneers of weird and wonderful gelato creations and one of Australia’s most popular brands, talk mobile payments to the joy of cashless customers nationwide🍦
THE MILESTONE GROUP
THE BRAND BEHIND THE RECENT OPENING OF NORTHERN ENGLAND’S LARGEST INDEPENDENT FOOD HALL ANNOUNCES PARTNERSHIP WTH LOKE
The Milestone Group, the brand behind Sheffield’s renowned restaurants, including The Milestone, Craft & Dough, INC Rooftop Bar and most recently, The Cutlery Works - a 14,000 sq ft hive of food and drink businesses, making it the largest independent food hall in Northern England, has today announced its partnership with LOKE, the loyalty, ordering and payment app for the hospitality industry.
LOKE is Australia’s No.1 tailor-made loyalty app and its recent launch in the UK will see it providing customers of The Milestone Group with the means to not only place food and drink orders from their mobile phones, but also pay for items in the same easy, quick and simple way.
The Milestone Group has launched the app with the objective of driving speed of service, ease, convenience and ultimately increased footfall with customers. Its other core objective is to remove pressures from its front and back-of-house teams for them to feel completely free to focus their attentions on delivering a totally engaged customer experience.
In order to drive footfall and repeat business, the Group is incentivising customers with a pre-loaded £5 credit which they can top-up and use as payment across any venue. Additionally, customers will earn points on all purchases made via the app – so for example 10 loyalty points for every £1 spent, plus gain access to exclusive offers and rewards.
Speaking of the partnership Matt Bigland, Director of The Milestone Group commented “Our teams are intrinsic to the continued success of our business. As an operator, our core focus is the happiness of those teams and delivering on a truly engaged customer experience – LOKE has enabled us to do this. For our customers, it’s safe, secure and simple. In terms of results, I have a happy team who now have the head space to focus on delivering a brilliant experience. Operationally, the app has enabled us to completely streamline across front and back-of-house and from a sales perspective, we increased footfall by 53% and upsells by 16% in month alone.”
Matthew Khoury, CEO, LOKE commented: “We’re really excited to be working with such a forward thinking brand as The Milestone Group across their estate. Competition is now so fierce in our industry, with innovation making the tech route so accessible that the strongest brands are emerging as those who are taking their dining digital. Increasingly, we’re seeing consumers expect technology to be part of their dining out occasion and the operators who provide that digital dimension will ultimately be the ones who come out on top. At LOKE, we’re completely focused on removing the pain points for an operator in the eyes of a diner to deliver on their expectations of an incredible journey and ultimately experience. Loyalty plays a key role in this journey and especially loyalty that customers want, but not at the detriment of de-valuing an operator’s brand.”
